Contact The SEND Friend

As a parent of neurodivergent children, I understand how important timely communication can feel, especially during the EHCP process. I aim to respond to enquiries as promptly as possible, while balancing my work alongside family responsibilities.

The easiest way to make initial enquiries is via WhatsApp message or Facebook Messenger. I prefer messages rather than unscheduled phone calls, as this allows me to respond thoughtfully and manage my time effectively.

You’re very welcome to email if you prefer; however, responses may not be as quick as messages sent via WhatsApp or Messenger. Email is primarily used for sending and receiving documents during active services and is not monitored as frequently as messaging platforms.

WhatsApp is used for enquiries and practical communication during active, pre-booked services only. Personalised SEND advice and ongoing case support are provided through booked services and scheduled appointments. Once a service has been completed, any further advice or support must be booked separately.

I genuinely appreciate hearing how families are getting on and always welcome updates — it’s lovely to know the outcome of the work we’ve done together and how the children and young people I’ve supported are progressing. Where further guidance or case-specific advice is needed, this can be arranged through a booked service. A Follow-Up Advice Call option is available for situations like this and can be booked via the website.

If you’re looking for general guidance only, you may wish to explore the self-help resources on my website or contact a local SEND charity for free advice services.

As this is both a personal and business number, I’m unable to answer unscheduled calls. If you would prefer to speak by phone, this can be arranged through a booked appointment on the Consultations, Advice Calls & Meeting Support page.

If you haven’t heard back within a reasonable timeframe, please feel free to send a gentle follow-up message.

After several years running this business, I’ve found that this structure allows me to manage my time sustainably while continuing to provide high-quality, focused support. Where appropriate, I will always signpost to free self-help resources or charities for general guidance, particularly where a paid service may not be necessary.

Thank you for your patience and understanding.